Returns + Exchanges
It's simple:
We want you to love your Firecracker order.
So if you're not completely delighted with your purchase, we gladly offer complimentary returns within 14 Days of Delivery for a full Refund, Exchange or Store Credit.
Worldwide Clients: please visit International Orders for additional info.
HOW TO INITIATE A RETURN IN 3 EASY STEPS:
- Contact Us within 14 Days of Delivery.
- Items must be in their original new + unused condition. In addition, please retain all shipping and packaging materials.
- Our dedicated Returns Team will promptly respond with mailing instructions and your complimentary return label.
- Please be aware that Firecracker is not responsible for items returned using any method other than our own. If an alternate label package is lost in transit, your refund cannot be processed.
- Pack your return, include a copy of your receipt, and drop it in the mail. Tracking + Insurance are automatically included.
- Make sure to retain an "Acceptance Receipt" from the carrier for your own records when dropping off your return package for shipment.
REFUNDS: Credited to your original form of payment within 3-4 business days after your package arrives at our return facility and is processed.
GIFT RECIPIENTS: Simply follow the same easy instructions above. After your return is processed, store credit in the form of a Firecracker E-Gift Card will be emailed to you for immediate use. (P.S. Your return is confidential.)
WORLDWIDE CLIENTS: Visit International Orders for more information.
PLEASE NOTE: The following items are ineligible for Return or Refund:
- Apothecary
- Stationary
- Gift Cards
- Items marked "Final Sale"
- Custom/Personalized orders
- Original shipping charges (if applicable)