Frequently Asked Questions
Security (Back to Index)
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Does Firecracker have safeguards in place to protect my personal/payment data?
Absolutely. Your online peace of mind is of paramount importance to us.
From start to finish of your Firecracker shopping experience, all browsing and checkout functions ~ including multiple layers of firewalls & encryption technology ~ are continuously monitored for real-time threat prevention.
Furthermore, our Shopify web host is certified Level 1 PCI DSS compliant and uses 256-bit Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet.
SSL establishes an encrypted link between our web server and your web browser, and is the same maximum level of protection used by most major financial institutions. When you see the letters "https" in the URL address before www.shopfirecracker.com, secure SSL technology is at work.
Placing Orders (Back to Index)
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What payment methods do you accept?
- Amazon Pay
- American Express
- Apple Pay
- Discover
- Google Pay
- Mastercard
- Paypal
- Shop Pay
- Venmo
- Visa
Will I be charged sales tax?
Only on shipments to/within our home base: the beautiful Golden State of California.
May I use more than one method of payment?
At this time, you may only use one method of payment on a single order.
Can I include a personalized gift message with my purchase?
Yes. Prior to checkout, review the "Gift Order?" section in your Shopping Bag. Enter a personalized message, and we will write it out by hand onto your lucky recipient's non-itemized -- as in, no prices showing -- gift receipt. Your name and address will also clearly be listed as the sender..
How do I know that Firecracker received my order?
At the end of the checkout process, an online confirmation message will indicate that your transaction was successful. Shortly thereafter, you will also receive email confirmation of your order.
After my order is confirmed, when will it ship?
Excluding "Special Orders", in-stock items are typically processed + shipped within 1-2 business days if you choose Standard shipping.
Expedited and Express shipments are processed + shipped the next business day.
Can I cancel my order?
Contact our Help Desk right away. Once an order ships, it cannot be canceled.
Shipping & Delivery (Back to Index)
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When will I receive my order?
Your delivery estimate is based on purchase date, shipping destination, and your choice of shipping method at checkout:
METHOD
EXPECTED DELIVERY (U.S.)
STANDARD New orders depart our facility in 1 to 2 business days and arrive within 5 to 7 business days.
EXPEDITED New orders depart our facility the next business day and arrive within 3 to 4 business days.
EXPRESS New orders depart our facility the next business day and arrive within 2 business days.
ORDER PLACED → DELIVERED
Mon → Thursday
Tues → Friday
Wed → Monday
Thu → Tuesday
Fri/Sat/Sun → Wednesday
When your order is on its way, we'll send you a shipping confirmation email that includes exact carrier information + tracking # to chart the progress of your delivery. Please be aware that multiple item orders may arrive separately; you will not incur additional shipping charges under these circumstances.
For P.O. Boxes, U.S. Territories + APO/FPO/DPO addresses, only Standard or Expedited shipping options are applicable. We are unable to provide Express shipping to these locations.
Please note: Expedited and Express delivery to rural/remote locations may require additional delivery time.
Do you offer free shipping?
Yes. For a vast majority of our offerings, including all jewelry within the United States. For the few other heavier items we carry, we always strive to offer you the most economical shipping rates possible.
Hey, we're online shoppers too. We get it.
Can Firecracker ship to multiple addresses within the same order?
At this time, we cannot. To ship to multiple addresses, please place separate orders.
Can I track the status of my delivery?
Yes. After your order leaves our shipping facility and is in transit, we will send you an email update with carrier information & tracking number. Just click on the carrier link to check the estimated arrival date.
In addition, you may also track your delivery here.
Does Firecracker ship to other countries outside the U.S.?
Yes. Oui. Ja. כֵּן. はい. Si. Please see International Orders for details.
Returns & Exchanges (Back to Index)
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What is your policy?
We stand behind the quality of our collection and want you to love what you order. Full stop.
If you are not completely delighted with your purchase, we gladly welcome free returns within 14 Days of Delivery for a prompt Refund, Exchange or Store Credit. (For our worldwide clients, please visit International Orders for additional info.)
Above all, we value your time and the trust you place in us. Our primary goal is to do everything we can -- as quickly as we can -- to ensure that your entire return experience is as pleasurable and convenient as possible.
How do I initiate a return/exchange?
Contact our friendly Help Desk within 14 Days of Delivery. Please retain all original packaging materials, and ensure that all items are in their original new + unused condition. (In the very unusual circumstance that your order arrives damaged, please photograph and contact us immediately.)
Our dedicated Returns Team will promptly respond with repackaging instructions and your pre-paid return shipping label.
For more detailed information, please visit Returns + Exchanges.
When will I receive my refund?
Within 3-4 business days after your package arrives at our return facility. Credit will automatically be applied to your original form of payment; please be aware that your provider may take a few extra days to post the refund to your account.
Please note: Firecracker is not responsible for any loss/damage that occurs during return shipment. Please retain an "Acceptance Receipt" from the carrier for your own records when dropping off your return package for shipment.
Any exceptions to this policy?
Yes, the following items are ineligible for return/exchange/refund:
- Apothecary/Fragrance/Personal Care Items
- Stationary/Paper Goods
- Items specified "Final Sale"
- Items "Made to Order", "Special Order", and/or "Personalized"
- Shipping Charges (if applicable)
- Paypal Fees (if applicable)
Account Information (Back to Index)
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How do I create a personal Firecracker account?
Visit our quick and easy Sign Up page. Not only will your securely stored info make checkout a breeze, you can also pre-fill contact forms, save frequently used billing + shipping addresses, review past orders... and more.
Already registered? Log In.
What do you do with my information after I sign up?
Safeguard it for your personal use only. We cannot access your encrypted info, nor do we sell, rent, or disclose any customer details about you to anyone. And we don't do spam. Ever.
Help! I created an account, but forgot my password!
Happens to the best of us:
- Click on the Account/Person Icon (desktop) or Account Menu (mobile).
- The log-in page will open
- Click on Forget your password?
- The "Reset Password" window will open
- Enter your email address.
- We will promptly send you instructions on how to set things right
Philosophy & Values (Back to Index)
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What drives the Firecracker aesthetic?
Inspiration, form, and function.
From independent emerging designers to larger more established brands, our fundamental passion is to discover and share with you thoughtfully conceived, beautifully made items infused with the spirit of classic craft… yet bursting with contemporary creative energy from the here and now.
Or, as the banner in our offices says: "Vintage soul. Modern brain."
What common thread unites each unique Firecracker artist & designer?
The fusion of impeccable design and quality materials.
Firecracker artisans are a diverse group of people from all over, yet share an innate ability to elevate everyday objects into stylish, meaningful keepsakes.
Channeling a healthy regard for a time when attention to detail and the human touch were considered the rule ~ not the exception ~ they are passionate about craft, care about community, and manufacture their exceptional goods with smarts and integrity.
How does Firecracker balance social responsibility and business?
We are committed to excellence in every aspect of our work -- including sourcing products in a legal, ethical and responsible manner. Social and environmental consciousness are part of every decision we make, and we aim to partner with those who share that approach in order to promote:
- Healthy Working Conditions
- Employees must be paid a fair wage, and be treated with dignity and respect in positive, safe and humane working environments
- Sustainable Business Practices
- Minimizing the waste that we generate and dispose of is important to us. Firecracker is committed to collaborating with suppliers who share our dedication to making as little impact as possible on the environment, and practice eco-friendly precautions throughout their manufacturing process
- Mainly hand-made goods v. Mainly machine-made goods
- We prefer the former. Which is why a vast majority of the items we bring you are picked, mixed, cut, carved, glazed, sewn, stuffed, soldered, sanded, etc., by actual humans & their hands
Community (Back to Index)
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I have a wonderful artist/designer suggestion. May I share it with you?
Absolutely. Drop Us a Line.
I'd like to share my opinion/feedback regarding your jewelry, designers, and my overall Firecracker experience. Options?
Do you accept submissions to the Firecracker Journal?
Counter-question: Can you write? Get in Touch.
I'd love to feature my jewelry line on Firecracker. What say you?
Counter-question redux: Is it brilliant? Contact Us.
This is the End (Back to Index)
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I read this entire FAQ and my question wasn’t addressed. Now what?
No worries, beautiful friend. Our Client Advisors are always there for you.